At Kinun.in, we aim to ensure your complete satisfaction with every purchase. If you are not satisfied with your order or have encountered an issue, our Refund Policy outlines the steps for requesting a refund.

1. Eligibility for Refund

Refunds are applicable in the following scenarios:

• The product received is damaged or defective.
• The product received is different from the one ordered.
• The product is missing parts or accessories as listed.

Refunds are not applicable for:

• Products damaged due to misuse, mishandling, or wear and tear.
• Products purchased on clearance or marked as non-returnable.

2. Refund Request Process

To request a refund, please follow these steps:

1. Contact us within 7 days of receiving the product.
   • Email: info.kinun@gmail.com
   • Phone: +91 7908130820
2. Provide the following details:
   • Order number
   • Product name
   • Reason for the refund request
   • Photos or videos of the damaged or incorrect item

3. Refund Approval

• Once your refund request is received, our team will review it within 2-3 business days.
• If approved, you will be notified via email or phone, and the refund process will begin.

4. Refund Method

• Refunds will be processed to the original payment method used during the purchase.
• Depending on your payment provider, refunds may take 5-10 business days to reflect in your account.

5. Conditions for Refund

• The product must be returned in its original packaging with all tags and labels intact.
• Any free gifts or promotional items included in the order must also be returned.
• Shipping charges are non-refundable unless the issue is due to an error on our part.

6. Non-Refundable Scenarios

• If the refund request is made after the 7-day window.
• Products that have been used, altered, or washed.
• Orders returned without prior approval or necessary documentation.

7. Contact Us

For any refund-related questions or assistance, please reach out to us:

• Email: info.kinun@gmail.com
• Phone: +91 7908130820